At Wax & Wether, your privacy matters. This Privacy Policy explains what information is collected when you visit our website or place an order and how that information is used.
Information We Collect
When you place an order, submit a contact form, or sign up for emails, we may collect information including:
-
Name
-
Email address
-
Shipping and billing address
-
Phone number (if provided)
-
Order details
-
Payment information (processed securely through our payment provider)
We may also collect basic website usage information through cookies or analytics tools provided by Wix.
How We Use Your Information
Your information is used to:
-
Process and ship your order
-
Respond to questions or customer service requests
-
Communicate about your order
-
Improve our website and shopping experience
-
Meet legal and tax obligations
We do not sell or rent your personal information.
Payment Information
Payment information is processed securely by our payment providers. Wax & Wether does not store your full credit card information.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website traffic.
Third-Party Services
Our website is hosted by Wix and may use trusted third-party providers for payment processing, shipping, email communication, and analytics.
Contact
If you have questions about this Privacy Policy, please contact us through the contact form on our website or by email at the address listed on our Contact page.
Because each item is handmade or hand finished, all sales are final. Wax & Wether does not accept returns, exchanges, or cancellations.
Please review product descriptions, photos, sizes, and customization details carefully before placing your order. If you have questions, we're happy to help before you purchase.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We'll work with you to make it right.
Each item from Wax & Wether is carefully prepared and packaged from our southwest Michigan homestead.
Processing Time
Ready to ship orders will be sent within 1-2 business days. Handmade and custom items require additional processing time. Estimated processing times are listed on individual product pages and are typically 1-2 weeks unless noted otherwise.
Shipping
Orders are shipped using the carrier selected at checkout. Once your order has been shipped, you will receive tracking information if available.
Wax & Wether is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
Please verify your shipping address before placing your order. Orders returned because of an incorrect address may require additional shipping charges to be resent.
Local Pick-Up
Customers living in southwest Michigan can select local pick-up at check out. Wax & Wether will reach out to coordinate a date/time/location for pick-up. This option is only available for customers able to meet in Kalamazoo County.